There are 3 methods for antenna pointing. To continue using LED Visual Pointing Mode, move your iSavi™ to a new location. Ensure iSavi™ is placed outdoor and away from any electrical devices, metal objects, or appliances that generate RF noise in the unobstructed view of the sky. Press the Exit Pointing Mode Button once to return back to LED Visual Pointing Mode, and then repeat the set up procedure.

Use the Audio Assisted Pointing Mode with its beeping frequency to indicate its signal strength. Refer to next FAQ to learn how to switch to the Audio Assisted Pointing Mode.

You can also perform the antenna pointing method by using the Control app. Follow the on screen instructions and press ‘Pointing assist’ for its specific help. Adjust until you get the optimal signal strength and register to the network from the Control app.

By default, iSavi™ is in LED Visual Pointing Mode. To switch to the Audio Assisted Pointing Mode, press and hold the Exit Pointing Mode Button for 5 seconds.
Note: iSavi™ will automatically default to the LED Visual Pointing Mode whenever you reboot iSavi™.

Ensure that there is no blockage between iSavi™ terminal and the Inmarsat satellite. There must be a clear line of sight between the iSavi™ and the satellite. Shift the location of your terminal until the Exit Pointing Mode LED shows flashing green. This indicates the global beam (satellite signal) has been detected.

Alternatively, you can switch to Audio Assisted Pointing Mode. Refer to above FAQ. Beeping frequency is the indicator for the signal strength. The frequency of the beeping will become higher when the signal is stronger.

Press and hold the Exit Pointing Mode Button for 3 seconds to repeat the LED Visual Pointing Mode procedure again to attempt the registration. Contact your service provider if you are unable to solve the problem.

•  iSavi™ needs a signal strength of at least 42dB to perform at an acceptable service level. Check the signal strength of your iSavi™ on the Control app or Web Console. If the signal strength is below 42dB, power down the terminal and repeat the set up procedure again.
  Note: Make sure you have signal strength of at least 42dB during setup.
• If you have a prepaid subscription, check your balance to ensure you have sufficient credit to make a data connection. Check the APN settings on the Data Profile under Data via the Web Console. By default, the APN settings should be read from the SIM card unless you have specified to use another APN instead of the one defined on the SIM card.

• Make sure there is no problem with the Wi-Fi connectivity. Verify that the Wi-Fi signal of your smart devices or personal computer is good.
• Check the firewall settings to ensure that it does not block the required internet (IP) access.

You can check the LED status by pressing the Exit Pointing Mode Button once. Please refer to LED Status Quick Reference Guide. Alternatively, you can check the status via the Web Console or Control app.

From the Web Console, navigate to Setting > Terminal Settings > Antenna Pointing LED Configuration in order to change the LEDs’ settings to Always On (Antenna Pointing LED). Click Update for the new settings to take effect.

Maximum SMS storage is dependent on the SIM card memory. If the memory is full, delete text messages to free up memory for new SMSs. Text messages cannot be sent to and from some service providers who do not have an interconnect agreement with Inmarsat. Please try another network or use the Inmarsat website tool to send the SMS.

Sending or receiving SMSs through the Voice app does not leave a copy in the SIM card for privacy reason. Disconnect the smart device with Voice app if you want to receive the SMS through Web Console. Web Console can receive the next SMS once the Voice app is disconnected to the terminal.

Check that there is no problem with the Wi-Fi connectivity. Make sure that the hostname is entered correctly: http://iSavi or http://192.168.1.35.

A firmware upgrade failure is due to using an incorrect upgrade package file. Check that the correct firmware upgrade package has been selected. Unzip the firmware package file before you select the file for firmware upgrade.

The latest firmware is available on www.wideye.com.sg. Navigate to Support > Downloads from the drop-down menu above. Failure can also be due to an interruption of the power supply during firmware upgrade. If the firmware upgrade is unsuccessful, repeat the procedure through Safe Mode using the Micro USB cable that bundled with iSavi™.