Below are some of the frequently asked questions related to iSavi™

Check if the battery is attached correctly, and then press and hold the Power Button for 5 seconds
Check if the battery level is low. Supply power to the terminal using the power adapter as needed.

Press and hold the Power Button for 5 seconds.
Note: Do not remove the battery when you power down iSavi™, otherwise the terminal logs will not be saved.

You can turn off iSavi™ when the Power button LED turns solid green or solid red.

The information is available on the product label below the serial number. The same label is available on the packaging box.

Power button LED is red. Ensure that a correct SIM card is inserted before you turn on iSavi™. iSavi™ terminal is compatible only with an Inmarsat IsatHub or the BGAN SIM card. Connect to Web Console to check for the error statements. The error statement will show if the SIM card is not inserted, SIM PIN entry is required, or the terminal PIN entry is required.

Contact your service provider if you are unable to solve the problem.

In the Control app, navigate to Setting > About. Alternatively, in the Web Console, navigate to Setting > Terminal Info > Information to check the details of the terminal (Serial Number, IMEI, IMSI number). It is suggested you record the iSavi™ IMEI number and SIM card number when you first use the device.

With the detailed information as written on above FAQ, contact your service provider as soon as possible so that the iSavi™ and/or SIM can be barred.

Ensure that both the Wi-Fi SSID and password are correct. Disable 3G or 4G service from your smart devices, and then try to connect to the Wi-Fi again. The password is case-sensitive. If your password has uppercase or lowercase letters, they must be entered in the appropriate case.

Make sure iSavi™ is placed outdoor with a clear, unobstructed view of the sky. To acquire GPS, power on iSavi™ and place the terminal flat on the ground, facing the sky. Leave it for approximately one minute. Once the GPS coordinates have been acquired, iSavi™ will automatically trigger the LED Visual Pointing Mode for optimal signal strength (refer to LED Status Quick Reference Guide). The GPS fix status can now be found in the Web Console. Refer to Appendix A: Antenna Pointing LED Status Table for the LEDs’ displays in the User Guide.

Press and hold the Power Button for 5 seconds to turn off iSavi™. Repeat the procedure as describe on above FAQ.